Security and FM Control Room Services
UK Security Company – Control Room Services
The client, a UK-based security company, needed 24/7 monitoring, guard coordination, and incident management across multiple sites. Their goal was to improve operational efficiency, compliance, and response times while supporting rapid growth in client demands.
Challenges :
- ●
Around-the-Clock Operations
Managing alarms, site checks, and incidents required constant vigilance.
- ●
Guard Coordination
Ensuring staff coverage and shift confirmations without delays was challenging.
- ●
Compliance & Reporting
Maintaining SIA license checks and accurate reporting added operational complexity.
- ●
High Staffing Costs
Strategies Implemented
VSS deployed a dedicated offshore control room team to handle calls, alarms, and incident documentation.
Introduced automated workflows for guard chasing, shift confirmations, and rota allocation.
Streamlined client and subcontractor coordination and compliance monitoring with SIA license checks.
Introduced automated workflows for guard chasing, shift confirmations, and rota allocation.
Streamlined client and subcontractor coordination and compliance monitoring with SIA license checks.
Results :
- Reduced response times and improved incident management efficiency.
- Ensured accurate reporting and compliance across all sites.
- Eliminated coverage gaps caused by holidays or absences.
- Lowered operational costs by replacing expensive in-house staffing with offshore support.
